Co-branded cards: the what, why, how

70% of consumers prefer brands that make loyalty easier - card-linked programs make this process seamless. In today’s fast-moving market, forward-thinking businesses are leveraging co-branded payment cards to boost customer loyalty, increase lifetime value, and, as a bonus, unlock new revenue streams. 

Whether you’re in retail, travel, fintech, or beyond, co-branded cards offer a strategic, low-risk way to deepen customer relationships and expand your brand’s financial ecosystem - without the heavy lift of building payment infrastructure from scratch.

In this guide, we’ll break down what co-branded cards are, why they’re a game-changer for businesses, and how you can implement one to drive growth.

What are co-branded cards?

Co-branded cards are payment cards that merge two brands: your business and the financial institution that issues the card. Unlike traditional credit or debit cards that solely display the bank's branding, co-branded cards prominently showcase your company's identity through logos, colours, and design elements that reinforce brand recognition with every transaction.

These customised financial products can take various forms—debit cards, prepaid cards, or even digital payment solutions—all carrying your brand's distinct identity at the forefront of Tap’s financial infrastructure.

Why co-branded cards drive business growth

The strategic advantages of co-branded cards extend far beyond simple brand visibility:

Enhanced customer loyalty is perhaps the most significant benefit. By offering exclusive rewards, discounts, or perks tied directly to your products or services, co-branded cards incentivise repeat business while creating emotional connections with cardholders.

Revenue diversification comes through interchange fees, where businesses receive a percentage of each transaction made with the card. This creates a passive income stream completely separate from your core offerings.

Valuable customer insights are another bonus that emerges from transaction data (within regulatory compliance), providing unprecedented visibility into spending patterns and preferences. These insights can inform product development, marketing strategies, and shape personalised offers.

How co-branded cards work

Co-branded cards are successful when each entity works in harmony with the others. Below we break down the various elements of the strategic partnership:

Role of the retailer, financial institution, and payment network

Each partner in a co-branded card arrangement brings unique capabilities to the table. The retailer or brand contributes its customer base, loyalty program infrastructure, and distinctive rewards offerings tied to its products or services. 

Meanwhile, the financial institution handles the critical banking functions (underwriting, credit approval, payment processing, and regulatory compliance) leveraging its expertise in financial services management.

Completing this ecosystem, payment networks provide the technical infrastructure that enables worldwide acceptance, transaction security, and fraud protection. 

This three-way collaboration creates a seamless experience where consumers simply see and interact with their favourite brand, while sophisticated financial operations run invisibly in the background.

Open-loop vs closed loop cards

Co-branded cards typically fall into two major categories that determine their versatility and reach:

Open-loop cards function anywhere the payment network (Visa, Mastercard, etc.) is accepted, giving cardholders maximum flexibility to earn rewards regardless of where they shop. This widespread acceptance makes these cards particularly attractive for everyday spending beyond the brand's own ecosystem.

Closed-loop cards, on the other hand, can only be used at specific retailers or within a limited network of businesses. While more restrictive, these cards often deliver enhanced rewards and benefits when used within their designated ecosystem, creating powerful incentives for loyal customers to concentrate their spending with the brand.

Common types of co-branded cards

The co-branded card landscape spans numerous industries, with each sector leveraging unique value propositions to attract and retain customers:

Travel-based (airlines, hotels, cruise lines)

Travel co-branded cards are a perfect example of the potential of strategic partnerships. Airline cards typically offer accelerated miles earning on ticket purchases, free checked bags, priority boarding, and pathways to elite status. 

Hotel cards similarly provide point accumulation for property stays, automatic status tier upgrades, and free nights each year, while cruise line cards offer perks like onboard credits, discounts, and exclusive experiences for cardholders

The common thread connecting these offerings is their ability to transform ordinary spending into exceptional travel experiences, creating emotional connections far stronger than traditional rewards programs.

Retail-based (Amazon, Walmart, department stores)

Retail giants leverage co-branded cards to deepen their relationship with frequent shoppers. These cards typically feature enhanced cashback or points on purchases made within their stores or websites, special financing options for larger purchases, and exclusive cardholder events or early access to sales.

E-commerce leaders like Amazon have revolutionised this space by combining digital-first experiences with substantial rewards on platform purchases, creating a virtuous cycle that drives both card usage and marketplace spending.

Fuel & auto-related cards

Targeting specific spending categories, fuel and automotive co-branded cards deliver maximum value in areas where consumers have consistent, necessary expenses. These offerings typically feature significant rebates on fuel purchases, maintenance services, and automotive accessories, sometimes with tiered rewards that increase with spending volume.

For frequent drivers or commuters, these specialised cards transform unavoidable expenses into meaningful rewards, building brand loyalty through practical everyday savings.

Pros & cons of co-branded cards

As with any financial product, co-branded cards come with distinct advantages and considerations that businesses should evaluate against their strategic objectives:

Pros: rewards, discounts, brand perks, status upgrades

The rewards ecosystem represents perhaps the most compelling advantage for consumers. Co-branded cards typically offer accelerated earning rates on brand-specific purchases, creating a powerful incentive for cardholders.

Beyond points and cashback, exclusive discounts available only to cardholders create a sense of "insider status" that deepens brand affinity. Many programs also include unique perks tailored to the brand experience, for example: priority services, exclusive access, or enhanced customer support, that transform the traditional transaction into a premium relationship.

For aspirational brands, especially in travel and luxury sectors, status upgrades included with card membership provide a taste of premium experiences that often convert customers into long-term brand advocates.

Cons: high APRs, limited redemption, brand lock-in

Despite their advantages, co-branded cards typically carry higher interest rates than no-frills financial products. For customers who occasionally carry balances, these elevated APRs can potentially offset the value of earned rewards.

Redemption limitations also present potential friction points. Many programs restrict how and where rewards can be used, creating occasional frustration when consumers encounter blackout dates or availability constraints, particularly in travel-focused programs.

Perhaps the most significant strategic consideration is brand lock-in risk. Tying rewards too exclusively to your own ecosystem might boost short-term engagement but could create vulnerability if competitive offers emerge or if your brand experiences challenges. The most sustainable programs balance brand-specific value with flexibility that acknowledges diverse consumer needs.

By carefully weighing these factors against your business objectives and customer preferences, you can design a co-branded card program that delivers meaningful value while avoiding common pitfalls that undermine long-term success. 

Ensure that you understand the particular offerings of the card program management system you intend on using to see how these cons might affect your decisions. 

How to implement a successful co-branded card program

Launching an effective co-branded card initiative requires partnering with the right provider - one offering white-label solutions that can be customised to your specific needs while handling the complex regulatory and operational requirements.

The implementation process typically involves:

1. Designing card aesthetics that reinforce your brand identity
2. Creating a compelling rewards structure aligned with your business goals
3. Developing marketing strategies to drive card adoption
4. Establishing systems to track program performance

The most successful programs treat co-branded cards not as mere payment tools but as extensions of their customer experience strategy.

With Tap, we work closely with the company launching the product, from an intricate overview of the process to ironing out the finer details to handling all technical and regulatory elements. Contact us here for a clearer look at how your business can leverage the benefits of co-branded cards. 

Why now is the time to consider co-branded cards

As digital transformation accelerates across industries, the companies that create seamless, value-added experiences for customers gain significant competitive advantages. Co-branded cards represent a unique opportunity to extend your brand presence into your customers' everyday financial lives.

With flexible white-label solutions now available, businesses of all sizes can implement sophisticated card programs without massive infrastructure investments. The barrier to entry has never been lower, while the potential benefits remain substantial.

Whether your goal is strengthening customer relationships, opening new revenue channels, or gathering deeper customer insights, co-branded cards offer a versatile solution that delivers across multiple business objectives.

By partnering with the right payment solution provider, you can transform ordinary transactions into powerful brand touchpoints - converting each swipe, tap, or digital payment into another opportunity to reinforce your relationship with customers, and potentially earn revenue too.

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