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Find answers to everything about Tap, fast.
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Explore our support articles and FAQs across every part of Tap.
Frequently asked questions
How to earn rewards with Tap Earn
Move supported assets into Tap Earn and start accruing yield right away. Payouts land every Monday, there is no lock-up and no minimum deposit. Your rate depends on your membership plan and the asset you hold, with up to 8% on stablecoins.
How to deposit crypto assets
Open the asset in your Tap app, tap Deposit, and send to the address shown. Funds appear once the network confirms the transaction.
How to deposit USD or EUR to Tap
Fund your Money Account by bank transfer using the details in the app. GBP and EUR rails are available; processing times depend on your bank.
XTP Token — FAQ
XTP unlocks tiered cashback, fee discounts, higher limits and premium support. Hold or stake XTP to move up the reward tiers.
Smart Router — explained
Smart Router splits each order across multiple venues to find the best available price, so you get a stronger fill without managing exchanges yourself.
Tap Card cashback — explained
Spend with your Tap Card and earn up to 8% cashback in XTP, with no annual fee and support for 70+ currencies. Your tier is set by how much XTP you hold.
How does account verification work
Verification unlocks features step by step — app access, then card and withdrawals — once each set of details is confirmed in the app.
Tap's official communication channels
Tap only contacts you through the app and verified channels listed here. We will never ask for your password or recovery phrase.